Privacy Policy
Dynamic Refractories Sdn. Bhd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you may provide while using our website. This Privacy Policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
When you visit our website or contact us, we may collect:- Contact details: such as your name, company name, email address, and phone number.
- Business-related information: such as inquiry details, service interests, and project requirements.
- Technical data: including IP address, browser type, and usage patterns through cookies and analytics tools.
2. How We Use Your Information
We use the information you provide to:- Respond to your inquiries or service requests
- Deliver relevant service information and updates
- Improve our website’s performance and content
- Maintain internal records and customer service quality
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share information with:- Internal departments for customer support and service fulfillment
- Third-party vendors or partners strictly for operational or technical support, under confidentiality obligations
- Legal authorities, if required by law or to protect our legal rights